At Standard Naija, customer satisfaction is important to us. Please read our refund and return policy carefully before using our services or purchasing our products.
1. Power Bank Rental Refund Policy
Refund requests related to power bank rentals or rental disputes are reviewed and processed after confirmation and investigation.
Refunds may be approved in situations such as:
- Payment with no successful rental
- Incorrect charges
- Unavailable or faulty device at the point of rental
- Verified system errors
Refunds will not be granted for:
- Damage caused by misuse
- Failure to follow rental instructions
2. Return Policy for Power Bank Sales
Customers who purchase power banks from Standard Naija may return the item within 24 hours of delivery or pickup, provided that:
- The item is defective or not functioning properly
- The item is returned in its original condition and packaging
- Proof of purchase is provided
Returned items will be inspected before approval of replacement or refund.
Items damaged due to misuse, water exposure, physical damage, or unauthorized repairs are not eligible for return or refund.
3. Refund Processing Time
Approved refunds are processed using the original payment method. Processing time may vary depending on the payment provider or bank.
4. Contact Us
For refund, return, or dispute-related inquiries, kindly contact our support team here
Thank you for choosing Standard Naija.